Business English and Communication Skills
The course enables you to communicate with ease and confidence. It provides you with the right vocabulary for different situations and the correct pronunciation. The course is highly interactive with the right blend of audio/video clips, discussions, cases studies, role plays, presentations and so on.
"Final year management students (UG/PG) Corporate employees"
Effective Customer Service
The basic yet powerful tools and techniques to WOW your customers every single time they interact and do business with you.
Corporate employees
Telephone Etiquette and Convincing Skills
How to effectively interact with customers over the phone, follow a standard call flow and convince customers
Corporate employees
Email Etiquette
The basics of written communication at work, its "dos" and "donts".
"Management students Corporate employees"
Time Management
Ideas and techniques to make effective use of time and to be able to do that on a consistent basis.
"Management students Corporate employees"
Change Management
How to identify the need for change, basic and powerful strategies to plan and implement change that results in the success of both the organization and its workforce.
"Management students Corporate employees"
Conflict Management
How to effectively deal with conflicts and take the positives out of every situation.
"Management students Corporate employees"
Emotional Intelligence
Enhance your relationships at work and life by increasing your understanding of social and emotional behaviours, and learn how to control, manage and adapt your responses to different situations.
Corporate employees, managers and leaders
Stress Management
How to identify signs of stress and overcome them through yoga and self-healing practices and exercises for a happier, healthier and more productive workforce.
"Management students Corporate employees"